By Ros Burton (Principal – The Real Estate People)
I wrote about this important issue a good while ago, but I think it bears repeating.
Our world is becoming more and more hectic with each passing day.
We’re always on the go, always rushing – we continually finish the week with more jobs to do than when we started.
That’s how it is for me, and I know this is definitely the case for many of our tenants and landlords who tell me there just aren’t enough hours in the day.
When did we become so time poor?
Although I work in the property industry, I’ve always said our job is more about people.
Whether we are finding someone their first residence to buy or rent, or a family a place to call home, it’s all about people.
Everyone has a busy life and, for our valued customers who use our services every day, I see our job as enabling them to live that life – without the anxiety and pressure.
I like to look at us as ‘stress managers’.
There is enough going on in people’s lives, they shouldn’t have to worry about the next water bill payment, or if the fire alarms have been serviced – I say, leave it with us.
We look after that stuff (and so much more) on a daily basis.
That’s why listening is such an important element of our job.
Listening to the stresses that tenants and landlords have and doing all we can to alleviate that stress.
On occasion, we’ve even gone so far as amending an office procedure to better fit into our customers’ lives. We’re all unique, we all function differently, so flexibility is key.
Sure, we can’t do that all the time (as you can appreciate, we are often bound by legislation) but where we can make someone’s life easier, we will do it in a heartbeat – after all, life is difficult enough.
If you find it all too much – and there’s not enough of you to go around – remember, you don’t need a property manager, you need a stress manager.
So, why not make “what’s for dinner?” your biggest worry tonight and leave the rest to us?
We’re just a phone call away.